Customer Services Advisor
As a Customer Services Advisor you will be responsible for ensuring that you liaise with customers on all aspects of the business of the organisation; to ensure customer satisfaction and a high quality of service are maintained at all time; maintain and audit the relevant IT system
Key Responsibilities in this role will include:
Receive and record, in a correct and precise manner, via systems, internal and external enquiries resulting from the services provided by the organisation ensuring that the resolutions are controlled and maintained by the Customer Service team.
Ensure all enquiries are investigated, resolved and answered promptly within the Customer Service guidelines of a 5 day resolution time.
Each enquiry must have an accurate resolution articulating the correct message to the enquire. Follow up on any actions outside of the enquiry ensuring that the necessary department actions them.
Identify customers unsatisfied lines and action in accordance with individual customer requirements.
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
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Interested candidates should apply within Three weeks as this vacant position
needs to be filled urgently.
Send CV to firstname.lastname@example.org or Register online @